Responsibilities
- Work directly with Regional Tier 2 and TAM support consultants on product issues to investigate and resolve escalated customer cases. Escalated support cases are transferred into the TRT consultant's work queue.
- As a key member of the TRT team in Noida, you will provide in-depth technical support to new and existing Adobe Customers, Partners, SEs for their Applications for the Americas/EMEA/ APAC Regions along with handling Exec Escalations.
- Set up reproducible test cases to model reported product defect behavior on a variety of hardware and software platforms.
- Proactively meet with Tier 2/TAM consultants to review open support cases and provide direction / next steps, in advance of formal escalation requests.
- Evaluate customer requests for engineering hot fixes based on defined criteria.
- Interface with engineering teams to manage the hot fix process for assigned escalations. Communicate requirements to Engineering (and management), validate bug reports, communicate issue status to Tier 2/TAM (and Support management), validate hot fix (functional testing).
- Contribute to the online knowledge base by regularly writing and reviewing technical articles ("TechNotes") for publication on the support web site.
- Participate regularly in the ColdFusion product Forums.
- Follow established processes and policies in all case escalations.
- Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps.
Requirements
- Networking/Java/J2EE/.NET/SQL
- Scripting (HTML, XML, Javascripting)
- Servers- Application/ Web
- Knowledge of adobe products
- ACE certified will be given a preference
- Excellent communication skills
- Open for 24X7 (Rotational Shifts)
- Aptitude for Troubleshooting
- BE/ MCA graduates with good analytical skills
- 3 to 7 years of work experience post graduation
- General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
- We are looking for candidates for Noida/Bangalore location
Please send your resumes to ski.groups@gmail.com
Responsibilities
- Define, develop and implement product strategy by working closely with customers, internal product teams, engineering, and senior management team
- Define and manage key product capabilities from concept to productized implementation
- Develop and document customer use cases and requirements
- Drive product releases and progress toward each milestone
- Deliver demos and presentations to customers and partners; be voice of customer with Internal product and engineering teams. Act as product champion and spokesperson to internal teams as well as customers and partners
Requirements
- Engineering and MBA (preferred) from top-tier institutes
- 5-8 years of career level work experience preferably with experience in software development, product management or marketing
- Ability to work through business as well as technical aspects, with focus on driving the business
- Excellent communication skills, both verbal and written
- Excellent analytical and problem-solving abilities
- Knowledge of application development software market
- We are looking for candidates for Noida/Bangalore location
Please send your resumes to ski.groups@gmail.com
Responsibilities
- Orchestrating all release activities for the team including:
- Defining and ensuring that all milestones are communicated and delivered on time, to budget and to the required quality standards within agreed specifications).
- Ensuring that projects in the release are adequately resourced. The Program Manger is responsible for working with management in allocating and utilizing resources in an efficient manner.
- Ensuring that all gaps/risks/issues/cross functional dependencies associated with a release have been identified and communicated to all stakeholders.
- Drive resolution on open issues.
- Enable identification of a proper risk mitigation plan.
- Track and resolve dependencies.
- Ensuring that the work backlog (Features & Defects) is properly prioritized and communicated internally and externally.
- Managing work backlog includes:
- Manage project scope and change control escalating issues where necessary.
- Work closely with users to ensure the project meets development and Integration needs.
- Managing integration co‐ordination with client groups.
- Attend and contribute to BRCs
- Managing change requests through ECO process
- Managing processes to ensure transparency within and outside the team.
- Monitoring project progress and performance providing status reports to all stakeholders.
- Maintaining a co‐operative, motivated and successful team.
Requirements
- B. Tech/MBA from a reputed institute. MBA is desired.
- 4+ years of corporate experience.
- Proven ability to understand consumer needs and translate needs into product requirements.
- Excellent written and oral communication skills.
- Ability to work with geographically distributed team.
- We are looking for candidates for Noida/Bangalore location
Please send your resumes to ski.groups@gmail.com
Responsibilities
- Hands on product/solution development knowledge are a must.
- The position involves conceptualization of a product, design, development, debugging of application software, effort estimation and risk analysis of a project.
- The incumbent will implement new features; provide fixes / workarounds to bugs/problems and also in current / future products of Adobe on WIN /MAC /UNIX platforms.
- He should be competent to provide quick solutions to problems and taking a product/component through the entire life-cycle, improve the space - time performance, and improve on usability / reliability
Requirements
- Should be BTech/MTech/MCA in Computer Science/Electronic Engineering from a top-notch institute (IITs, BITS Pilani, RECs) with minimum 1 year of hands-on work experience as programmer/developer with a reputed software product company.
- Clear understanding of OOPS concepts
- Good understanding of J2EE concepts
- Experience in developing applications on three layered architecture
- Excellent Java programming skills
- Practical experience in AMF/SOAP and Application Server
- Practical experience in working with databases
- Exposure to development environments like Eclipse / Flex Builder and some design tool
- Should be comfortable in different concepts of source code management (Version control)
- Experience in programming in Flex and Action Script
- Exposure to hosted services or SaaS a definite plus
- We are looking for candidates for Noida/Bangalore location
Send your resumes to ski.groups@gmail.com
Responsibilities
- Plan, design, execute product testing
- Provide status updates on team progress as well as ongoing assessments of quality and risks of the product release.
- Review and provide feedback on product requirements, technical specifications, and release schedule.
- Design and implement automation strategies for automatic product qualification.
- Provide technical advice and assistance to junior members of the team on automation strategies and coding options.
- Review and provide advice on test case specifications, test plans, bug reports, and setup/configuration issues.
- Support development technical leads, support engineers and professional service engineers with technical issues related to the product
Requirements
- B.E. Computer Science or MCA
- Knowledge of various testing techniques, approaches and best practices;
- Extensive experience on test plan and test case authoring;
- Experience designing and implementing automated system and unit level test scripts;
- Good experience in Manual testing.
- Experience programming on Java or other object oriented language. (Experience on JUnit, JTestcase, Selenium, Cactus is a plus);
- Experience writing UI automated scripts (Quick Test Professional experience is a plus);
- Must be a strong team player, detail oriented, self-motivated and perform well under pressure;
- Excellent communication skills, both verbal and written;
- Excellent problem solving, troubleshooting, debugging and analytical skills;
- Solid experience on installation, configuration and debugging of n-tier enterprise applications;
- Working knowledge on a variety of platforms including Mac and Windows;
- Industry experience in SQL and Relational Database, working knowledge in at least one major RDBMS vendor (MSSQL, Oracle, DB2, MySQL);
- Working knowledge of internet/web technologies such as HTTP, HTML, XML, JSP, JavaScript
- Experience using/configuring Web Servers (eg: Apache, IIS, Sun One), Application Servers (eg: BEA WebLogic, IBM WebSphere, Red Hat JBoss);
- Overall 2 to 10 yrs of experience
- General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
- We are looking for candidates for Noida/Bangalore location
Please send your resumes to ski.groups@gmail.com
Responsibilities
- SAN and NAS storage administrator with extensive experience working on NetApp, Hitachi and Isilon.
- Manage storage administration activities like storage allocation/ de-allocation / data-migration monitor and act upon the alerts for storage array
- Capacity Planning and Disaster Recovery Planning and design as applicable
- Recommend changes to procedures which result in operational optimization
- Participate in root cause analysis reviews when applicable
- Maintain all hardware systems supported and administered by the Server organization
- Responsible for imaging and handing off servers as required by the Server organization
- Responsible for maintaining all tools and documentation necessary for remotely administering all Server team supported systems.
- Develop and maintain virtualized hardware environment and develop solutions that are datacenter and power conscious.
- Provide a forward looking view into the Solaris environment, providing evolutionary plans between current and future SUN operating systems and hardware platforms.
Requirements
- B.E. Computer Science or MCA
- Should have min 5-12yrs of experience
- Good knowledge PL/SQL and Databases, hot fixes, backup recovery
- Knowledge of system imaging, basic TCP/IP functionality, and networking a must
- Good skills in windows, Solaris/Linux Server administration
- Good knowledge in SAN/ NAS/ Netapps/ Hitachi/ Isilon
- Excellent communication skills
- General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
- We are looking for candidates for Noida/Bangalore location
Please send your resumes to ski.groups@gmail.com
Responsibilities
- She / he would contribute extensively in analysis, design and programming for major and dot software releases.
- She / he would be from time to time required to interface with product marketing to evaluate and determine new features to be added.
- Should be a proactive self starter who can develop methods, techniques and evaluation criterion for obtaining results.
- She / he would be expected to provide leadership within the respective division and act as a mentor to engineers.
- She / he would be an expert on one or more platforms and knowledgeable of crossplatform issues, competitive products, and customer requirements. He would contribute significantly towards the development and application of advanced concepts, technologies and expertise within the team.
- She / he would be required to address broad architecture and design issues of future products or technologies and provide strategic direction in evaluating new technologies in his/her area of expertise.
Requirements
- B.Tech / M.Tech in Computer Science & Engineering from a premier institute.
- Minimum 1 to 10 years of hands on design / development experience.
- Proficient in C/C++ assembly, data structure and algorithm.
- Good understanding of object oriented design and knowledge of product life cycles and associated issues.
- Knowledge of application development on multiple platforms including various flavors of Windows and Mac.
- Should have excellent computer science fundamentals and a good understanding of architecture, design and performance.
- Good understanding of object oriented design and knowledge of product life cycles and associated issues.
- Must have excellent written and verbal communication skills.
- Must be familiar with working in a fast paced global environment.
- We are looking for candidates for Noida/Bangalore location
Please send your resume to ski.gmail.com
Responsibilities
- This is an API / white box testing profile which
requires coding / programming.
- Designated as Software Engineer, you will be
responsible for testing of Adobe products.
- Candidates who fit into this role are usually software
developers/software engineers with service IT companies and white box
testers with product companies.
Requirements
- B.E/ B.Tech /M tech/MCA with 1 to 7 years’ experience
in testing C++/Java applications.
- Extensive hands on to C/C++ or Java/J2EE programming
- Should have expertise in scripting
- Strong Windows or other OS fundamentals
- Exposure in writing full test frameworks would be a
definite advantage
- Should have excellent bug writing skills often
suggesting the technical solutions to the issues.
- People with experience in performance and longevity
testing will be preferred.
- This person should be capable of working independently
and collaboratively with a team.
- Excellent verbal and written communication skills.
- We are looking for candidates for Noida/Bangalore
location
Please send your resumes to ski.groups@gmail.com